Aircall mainly provides are small and mid-sized enterprises (SMBs) with expanding customer service and sales departments. The platform is especially well-suited for businesses in sectors like professional services, retail, and software that require a scalable, adaptable solution for handling large numbers of client contacts. The company was established in Paris in 2014, offers a virtual phone system that easily connects with more than 100 business applications, including well-known CRMs like Zendesk, Salesforce, and HubSpot. Teams can use Aircall's software to manage calls, messages, and other communication channels via a web browser or desktop and mobile apps, as an alternative to conventional, hardware-based phone systems. With this method, phone support is as open, cooperative, and simple to administer as any other company process.
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